Sales Conditions & Returns
1) Payment Method
Payments can be made online via bank transfer (wire transfer/EFT) or credit/debit card methods.
2) Delivery
After your order reaches us, 3 business days are expected for the EFT to be displayed. If payment has been received according to our checks, the order is confirmed. The confirmed order will be shipped within 3 business days from the date of payment. Accident, disaster, technical failure, etc. We cannot be held responsible for any delays that may occur. Hoping for your tolerance and understanding, your orders are prepared "carefully" and not in a hurry.
We bring products from the village to the metropolitan city. If your invoice is delayed, your invoice will be checked if you inform us by contacting iletisim@baldukkani.com.tr or our mobile number.
2) Refund
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As farmers and tradesmen, we strive to handle the issue according to universal moral principles, instead of long commitments that will tire the user.
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After receiving the product, you can return it within 40 days. Your fee will be refunded within 3-5 business days after the return.
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The product to be returned must not contain any objects or additives.
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Unfortunately, if the container has been changed or has been altered or changed, refunds will not be accepted.
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According to our understanding; If a product is returned, it is no longer a product for sale. We consume it ourselves or share it with our friends in nature.
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These rules are ethical criteria. As the Bal Dükkanı family, which wants to be highlighted for reliable beekeepers and safe food, and is honored to be an amateur spirit and environmentally friendly, we care about your satisfaction.
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Thank you for your understanding…
DISTANCE SALES CONTRACT
1. TOPIC
The subject of this contract is the Law No. 6502 on the Protection of Consumers and Distance Contracts Implementation Principles and Procedures regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically from the SELLER's website www.baldukkani.com.tr. It is the determination of the rights and obligations of the parties in accordance with the Regulation and the provisions of this agreement.
2. SELLER INFORMATION
Title: MUSTAFA KEMAL DEVECİ BEEKEEPING VILLAGE AND FOREST PRODUCTS
Warehouse and Shipping Address: Atakent mah. Payidar st. No:1-B Umraniye Istanbul
Production Address: Kırklareli Longoz Forests
Phone: 0 (536) 571 45 31
E-Mail: iletisim@baldukkani.com.tr
3. BUYER INFORMATION (Hereinafter referred to as BUYER.)
Name/Surname/Title:
Address:
Telephone :
Email :
4. CONTRACT SUBJECT PRODUCT/PRODUCTS INFORMATION
It consists of the type, quantity, brand/model, color, quantity, sales price, payment method of the goods/product/service and the information at the time the order is finalized. This information may change without notifying the BUYER.
5.GENERAL PROVISIONS
5.1 BUYER, on the website www.baldukkani.com.tr, includes the basic characteristics of the product subject to the contract, the sales price and payment method including all taxes, the delivery and the costs of this will be covered by the BUYER, the period in which the delivery will be made, and the SELLER's full commercial name, full address and contact information. He declares that he has read the preliminary information regarding his information and has given the necessary confirmation electronically.
BUYER; By confirming this contract electronically, it confirms that it has obtained the correct and complete address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that must be given to the Consumer by the SELLER before the conclusion of distance contracts.
5.2 The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period. Any shipping fee related to the delivery shown in Article 3 will be borne by the BUYER and will be reflected in the invoice for the order under the name "Shipping Fee".
5.3 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
5.4 The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER. In case of damaged package; Damaged packages should not be accepted and a report should be submitted to the cargo company official. If the cargo company official is of the opinion that the package is not damaged, the BUYER has the right to have the package opened there to check that the products have been delivered undamaged and to request that the situation be determined with a report.
Once the package is received by the BUYER, it is accepted that the cargo company has fulfilled its duty fully. If the package is not accepted and a report is kept; The situation should be reported to the SELLER's customer services unit as soon as possible, together with the copy of the report remaining with the BUYER.
(However, in case of possible cargo damage, as Baldükkanı Family, we will do our best not to upset the BUYER as much as we can.)
5.5 The SELLER is responsible for the delivery of the product subject to the contract in a sound, complete and in accordance with the qualifications specified in the order.
5.6 The SELLER may supply a different product of equal quality and price to the BUYER before the contractual performance obligation expires, provided that it is based on a justified reason. If the SELLER cannot deliver the product subject to the contract within the deadline due to force majeure or circumstances such as weather conditions that prevent transportation, interruption of transportation, stock/yield restrictions, he/she is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. In such a case, the BUYER will not have the right to compensate for any additional material or moral damage. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 7 days. SELLER cannot be held responsible for any delays caused by the Bank that will process the refund.
5.7 The BUYER who places an online order before the delivery of the product subject to the contract will be deemed to have accepted this contract. The SELLER must be informed in advance for the signed copy.
5.8 BUYER accepts and undertakes that the credit card information he entered into the system during shopping is correct and that he is responsible for all legal and criminal liability arising from the use of this credit card. After the delivery of the product, the BUYER's credit card is damaged in a way that is not due to the BUYER's fault.